What is the NPS?
A Net Promoter Score (NPS) is calculated as the difference between the percentage of Promoters verses the percentage of Detractors.
The score is calculated from responses which are scaled between 0 – 10.
Responses are divided into three categories depending on the score given:
Promoters – score of 9 – 10
Passives – score of 7 – 8
Detractors – score of 0 – 6
NPS scores range from – 100 to +100. A rating from 0 upwards is a positive result for a business as it indicates you have more promoters than detractors.