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Sales Support and Customer Service Coordinator

Location : Administration & Customer Service | Listed : Monday, 21 December | Type : Permanent + Full-time | Industry: Administration & Customer Service

AA filled role

Full time position for an experienced Sales Support Coordinator with exceptional customer service skills. Based at Betacraft in Pahiatua.

Betacraft is a well-established and fast-growing business who provide a diverse range of high-end clothing to the agricultural and industrial sectors, including performance outerwear, wet weather gear, footwear and layering solutions.
Based at their Pahiatua site, there is an exciting opportunity for an experienced sales support and customer service administrator to join their fun and friendly team. In this role, where no two days will be the same, you will be valued for your superior customer service skills and eye for detail to keep things running smoothly.We are looking for someone who is dynamic, highly motivated, and reliable – someone who understands and appreciates the importance of working within a team. Betacraft pride themselves on their customer experience, ensuring all orders are entered and dispatched on a same day basis. Because of this you will need to understand the importance of accuracy, urgency and you will always strive to exceed customers’ expectations.What Betacraft will offer you:

  • Challenging role within a fast-growing business
  • Competitive salary
  • Fun and friendly team
  • Supportive and down to earth Directors
  • Great opportunities to implement new processes and improve efficiencies

To be considered for this role you will pride yourself on your bright and friendly phone manner and will take ownership of the support function within the team. Attention to detail and excellent written and oral communication will be essential to your success.A few of the key responsibilities:

  • Answering incoming calls and directing accordingly
  • Receiving and entering orders – over the phone and via email
  • Advising customers on product availability
  • Keeping company price lists up to date
  • Arranging travel and appointments for sales staff
  • Monitoring stock and identity clearance lines
  • Administration support to the wider team

Experience Required:

  • Previous experience in a sales support /customer service role or similar
  • Advanced administration and coordination skills
  • Friendly and personable phone manner
  • Ability to multitask, prioritise and think on your feet
  • A demonstrated commitment to providing exceptional customer service – every day
  • Strong attention to detail (fast and accurate data entry skills are essential)
  • Competency in Microsoft suite, including proficiency in Excel
  • The ability to communicate with staff across all levels

To Apply for this position, we require an up-to-date CV and cover letter outlining your skills and experience. The recruitment for this role is being managed by PN Personnel. For more information, please feel free to contact Robyn on 06 280 2401. Please note PN Personnel are closed between 23rd December 2020 and 11 January 2021. Applications made during this time will be reviewed and responded to after 11 January.

Only those who hold NZ Residency or a valid working visa will be considered for this role

Robyn Bills

Robyn Bills

Robyn brings with her a wealth of local knowledge and connections. She has worked in a range of businesses and industries including; account management/sales (both locally and nationally), healthcare, media, real estate, manufacturing and NZ tourism. This gives Robyn the ability to draw on personal experience and apply these skills to your business or personal situation.

Phone 06 280 2401 Mobile 027 699 9077 This email address is being protected from spambots. You need JavaScript enabled to view it.

Full Details


(06) 356 6091 Fax: (06) 356 6071

53 Princess Street, Palmerston North 4410
PO Box 594, Palmerston North 4440


Chamber of Commerce