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Clinic Office Manager

Location : Administration & Customer Service | Listed : Tuesday, 22 December | Type : Permanent + Full-time | Industry: Administration & Customer Service

A unique and diverse management opportunity with Veterinary/Dairy Experience.

Totally Vets offers a comprehensive on-farm and in-clinic veterinary service for household pets and farmers in the region - nothing is too big or too small. Their branches in Feilding, Palmerston North, Levin, Otaki, Taumarunui, Woodville, Pahiatua and Dannevirke complement this service with carefully chosen animal health products and merchandise, with up-to-date advice on their use.

Through exceptional teamwork, their large team of experienced vets and support staff deliver a prompt, friendly and efficient service. Totally Vets pride themselves on providing customers with optimal outcomes for all aspects of preventative, advisory and emergency care.

Based in the Palmerston North Clinic in Awapuni, the Clinic Office Manager will be responsible for the day to day management of the clinic, ensuring excellent customer service to its customers are always maintained, resources are allocated and rostered to meet the business needs and workloads are planned for the smooth running of the clinic.

Your proven experience in managing and leading a small team will complement your knowledge base in the large animal sector, with preference being in the dairy industry. We are looking for someone who can lead a team forward, offering your expertise, knowledge and life experience to really get behind the clinic focus of providing great service.
This is a 40 hour per week position, working 8am to 5pm Monday to Friday, however we are looking for the right person who is not limited to these hours and has some flexibility available on an individual basis.

You will also have some financial expertise along with business performance including budget management. Strong administration skills will be required in this great opportunity as you will be responsible for generating reports on all aspects of the clinic’s operations.

Areas of responsibilities:

  • Leadership of the customer services team
  • Assist with staff rosters
  • Assist and identify customer needs
  • Marketing and promotional strategies
  • Update of database details
  • Showroom merchandising
  • Policy and procedures management
  • Facility management for the premises
  • Health and safety maintenance
  • Financial Reporting

Skills and experience you will possess:

  • Strong customer service skills
  • Solid experience in creating and developing a high performing team
  • Dairy and large animal knowledge
  • Staff management and responsibility
  • Excellent organisation and administrative skills
  • Strong inventory data management
  • Effective communicator and mentor
  • Ability to provide problem solving solutions
  • Manage time, prioritise and work effectively under pressure

This role is based in Palmerston North, and along with offering a competitive salary, it also offers additional benefits like comprehensive staff discounts, health care benefits, a uniform and free car parking. This is a unique opportunity that doesn’t come up often within the Veterinary profession, so express your interest in a covering letter and apply now.

The recruitment for this role is being managed by PN Personnel. For more information, please feel free to contact Christine Hanning on 06 280 2400.

Only those who hold NZ Residency or a valid working visa will be considered for this role

Christine Hanning

Christine Hanning

Constantly providing an exceptional level of service and professionalism in all aspects of her work, Christine takes a genuine interest in whom she works with and is committed to achieving success.

Give Christine a call to discuss options around what you want to achieve in your career and she will endeavour to achieve that 'win-win solution' that's right for you.


Phone 06 280 2400 Mobile 021 0269 3619 This email address is being protected from spambots. You need JavaScript enabled to view it.

Full Details


(06) 356 6091 Fax: (06) 356 6071

53 Princess Street, Palmerston North 4410
PO Box 594, Palmerston North 4440


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